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Floating Flooring FAQ

What is floating flooring?

Floating flooring is made up of hardwood, plywood with several layers of aluminum oxide that adds stability and durability. This flooring type comes ready-made for easy do-it-yourself installation. It can be installed in areas where hardwood flooring can’t be, for example, basement or below grade where moisture conditions do not exist. Floating flooring is also great for areas that are subject to minimal humidity fluctuations.

How is floating flooring made?

It is made up of several layers of hardwood, plywood that is stacked and glued together under high temperature and pressure. It is then coated with several layers of aluminum oxide to maximize the life of the finish.

Can a floating floor be refinished?

Most engineered surfaces do not need to be refinished. If refinishing or sanding is desired, it should only be finished by a professional installer. Refinishing depends on the thickness of the veneer, for example, if your floor has a 3mm layer of veneer, you can typically sand it 1-2 times.

Where can I install my floating flooring?

Floating flooring can be installed over most subfloors, and are engineered to be dimensionally stable, making them suitable for installation over all grade levels. Some exceptions are areas that are wet (such as bathrooms or laundries) and any areas external to the house where it may be exposed to the elements.

Do you organise the installation?

Yes. Timberland prides itself on providing complete end-to-end project solutions. We can work directly with you, the client, or with your builder/architect to achieve the finest result, on time and on budget.

How do I determine the direction in which to install my floating floors?

To decide where to begin the layout of your floor, consider incoming light. It is usually best to install floating floors with the planks running parallel to light coming in windows or glass doors. For any installation, the starting wall should be as long and straight as possible.

Will there be any cutting waste?

In an average installation, approximately 5% to 10% of the total area to be covered will be wasted for several reasons, typically cuts, planks damaged during installation.

What happens if it scratches - can it be sanded back and polished?

Floating floors like any other timber product will scratch if not looked after properly. All our floors come with a "Timberland Floor Care" package to make sure your floor retains its beauty and value for many years to come.

There are a range of products available to cover minor scratches such as orange oil, bees wax and also a product range called Timberland's Scratch Cover available from Timberland. Surface scratches can be polished or if deep can be sanded or the boards can be replaced.

How do we know you are going to be in business long term to warrant any problems we may have with our floor?

This is an important question. Research from America has shown that timber flooring companies that import cheap floating flooring go out of business as a result of a range of issues such as poor quality and customer dissatisfaction.

In the last few years there have been a number of local cases of this. As with all other products, you get what you pay for. That is why Timberland only invests in the highest quality materials and installers. If you have any doubt about our history and customer satisfaction, feel free to read some of our many customer testimonials.

How do I maintain my Floating floors?

In order to maximize the durability and beauty of your floating floors, we recommend the following practices as part of your floor’s normal care and maintenance.

  • Place doormats or rugs at entrances to collect moister, sand, grit and other potentially damaging substances from being tracked onto your floating floors.
  • Dust mop or vacuum with a soft accessory to keep your floating floors clean from dust, dirt or grit. Floating floors clean easily with a Swiffer or similar type dry mop.
  • For sticky spots, use a soft damp cloth to gently scrub the floor. If necessary, use a generic hardwood floor cleaner. Do not use steel wool or other abrasive scouring pads.
  • Do not use harsh detergents, abrasive cleansers, or corrosive chemicals to clean your floating floors.
  • Avoid excessive water. Use mats in the kitchen, bathroom and laundry room to protect against spills. If a spill occurs, blot it up immediately with a dry cloth or slightly damp mop.
  • Use only colourfast and non-scratch carpeting or pads on your floating floors.
  • Protect the floor from furniture legs and do not walk on the floor with high-heeled shoes.

If you have any questions, please contact us and speak to one of experienced staff.

Alexandria showroom

Mon to Sat 9:30am - 5.00pm
Sun 10.30am - 4pm

Neutral Bay showroom

Mon-Sat 10:00am - 5.00pm